Our Policies
We believe in transparency and clear communication. Please review our policies to ensure a smooth and pleasant experience.
Appointment & Cancellation Policy
Booking Appointments
Appointments can be booked online through our booking system or by calling us directly. We require a valid phone number and email address to confirm your appointment.
Cancellation & Rescheduling
We require at least 24 hours notice to cancel or reschedule an appointment. Late cancellations (less than 24 hours) or no-shows may be subject to a cancellation fee of 50% of the service cost.
Late Arrivals
Please arrive 10 minutes early for your appointment. If you arrive more than 15 minutes late, we may need to reschedule your appointment to avoid rushing your treatment or affecting other clients.
Consultation Required
All first-time clients are required to have a consultation before treatment. This can be done in person or over the phone and is complimentary.
Payment Policy
Accepted Payment Methods
We accept all major credit cards, debit cards, cash, and digital payment methods (Apple Pay, Google Pay). Payment is due at the time of service.
Deposits
Certain procedures may require a deposit at the time of booking. Deposits are non-refundable but can be applied to a future appointment if you cancel with proper notice.
Pricing
All prices are subject to change without notice. The price quoted at the time of your consultation is the price you will pay, even if our general pricing changes before your appointment.
Packages & Promotions
Package deals and promotional offers cannot be combined unless otherwise stated. Packages must be used within 12 months of purchase.
Privacy Policy
Information We Collect
We collect personal information including your name, contact details, medical history, and treatment records. This information is necessary to provide you with safe and effective care.
How We Use Your Information
Your information is used solely for providing treatment, maintaining medical records, appointment reminders, and improving our services. We never sell or share your personal information with third parties for marketing purposes.
HIPAA Compliance
We are fully compliant with HIPAA regulations and take the privacy of your medical information seriously. All records are stored securely and accessed only by authorized personnel.
Photos & Marketing
We may request to take before and after photos of your treatment for medical records. Separate consent is always obtained before using any photos for marketing purposes, and photos are never shared with your identifying information.
Treatment & Safety Policy
Medical History
You must disclose your complete medical history, current medications, and allergies before treatment. Failure to disclose relevant medical information may result in complications and releases us from liability.
Contraindications
Certain medical conditions, medications, or circumstances may make you ineligible for treatment. We reserve the right to refuse service if we believe it would be unsafe.
Consent Forms
All clients must sign an informed consent form before treatment, acknowledging the risks, benefits, and possible side effects of the procedure.
Results & Expectations
Results vary by individual and cannot be guaranteed. We will provide realistic expectations during your consultation, but individual results depend on many factors including age, skin type, lifestyle, and body chemistry.
Touch-Ups & Corrections
Complimentary touch-ups are offered for certain procedures within a specified timeframe. Additional product beyond the standard amount will be charged accordingly.
Important Notice
By booking an appointment with LipFiller NYC, you acknowledge that you have read and agree to these policies. We reserve the right to update our policies at any time. The most current version will always be available on our website.
If you have any questions about our policies, please don't hesitate to contact us before booking your appointment.
Last Updated: February 2026